Staff Engagement Officer

Grade: Higher Executive Officer

Reference: 213535

Salary: £29,179 - £35,888 + Industry Leading Pension + Benefits

Closing Date: 14 Aug 2022

Location

Defra operate a blended working policy subject to business need.

There is flexibility to split working week, spending minimum of 40-60% in the workplace, unless exceptional circumstances apply and/or you are an existing contractual home worker.

Our main Defra DDTS hubs are in York, Warrington, Newcastle, Reading and Bristol.

Please be aware that space within the London office is restricted and it may not be possible to be based in this location.

Summary

Digital, Data and Technology Services (DDTS) is the trusted team for digital across the entire Defra Group.

We have around 1,200 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. To achieve this, we are continuously designing, building and supporting innovative user-centered digital technology.

Fundamentally, we are transforming and improving the way information and services are accessed by our staff, as well as members of the public and businesses.

If you share our vision, and you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.

Job description

The Chief Operating Office within Digital Data and Technology Services (DDTS) function is recruiting a Staff Engagement Officer.

The Chief Operating Office is at the heart of DDTS. It handles implementing programmes of change and coordinating cross-cutting activities including governance and assurance, portfolio investment and delivery, business planning, workforce strategy and change engagement. DDTS is a function of over 1000 people, with a mix of permanent civil servants and contingent labour.

The successful candidate will have the responsibility to deliver key communications and engagement activity to DDTS staff. You will gather insight to inform, prepare, draft and co-ordinate communication activity. Ensure its impact is evaluated using a communications and engagement skill set. You will use your skills and expertise to plan and co-ordinate a suite of face to face and virtual staff engagement events as part of our blended working framework.

You will support the growth and development of our three main social media channels through the proactive gathering and production of stories, content, and materials, ensuring posts are published in line with our social media policies and guidelines.

You will need to work under pressure, with the ability to gain knowledge and act within a busy environment. Have good organisational skills and attention to detail, with the ability to manage conflicting priorities and prioritise work on their own initiative. You would be expected to consult with more senior colleagues on more complex issues.

Responsibilities

• Drafting and compiling, consistently to a high standard, the fortnightly DDTS internal function newsletter ready for delivery to DDTS staff. Sourcing engaging, informative and relevant articles using insight and awareness of current issues and through consultation with senior colleagues

• Contribute to the organisation and distribution of the DDTS internal line managers’ briefing, all staff conference calls, internal communications and engagement activities and events, like Huddles, show and tells and lunch and learns

• Gather evaluation evidence and seek feedback from DDTS staff on what is working and what we can improve

• Provide communications support and advice to DDTS customers and stakeholders to help them achieve their communications/business objectives by implementing communications strategies across a broad range of channels

• Collaborate with colleagues across DDTS to gather stories of interest for DDTS facing channels

• Co-ordinate articles, proofread and edit (according to the GCS principles), add articles and links to Yammer/SharePoint sites to share with colleagues. Securing approval from subject matter experts for final drafts

• Managing the team mailbox and co-ordinate the rota with colleagues, forwarding and responding to emails and enquiries as appropriate

Skills and Experience

• Proven experience and skilled in producing and designing engaging and effective content (e.g., blogs, news articles, briefings etc.) for internal communications channels

• Experience in developing and delivering successful communications within large, dispersed organisations

• Experience in using insights, metrics, and user feedback to define evaluate, improve content, and inform future activity

• Experience of working at all levels within an organisation and experience of challenging senior grades to deliver better communication outcomes

• Understanding and experience of digital technology and its application as a social enterprise solution to be proactive in anticipating issues and addressing underlying causes

• Ability to make immediate choices in changing environments or working to tight deadlines as well as being able to use communication skills to resolve complex problems