ServiceNow Tooling Manager

Salary: £41,220 – £49,020

National: £41,220 – £45,400, London: £44,500 – £49,020. This post offers successful candidates the opportunity to be considered for an additional Government Digital and Data Profession Capability supplement up to £13,073.

In this role you will play a crucial part in looking after our ServiceNow platform, helping Defra with its objectives to protect the environment, support our world-leading food and farming industry and sustain a thriving rural economy.

You will be responsible for the administration, development, configuration and maintenance of the ServiceNow platform, ensuring its optimal performance and alignment with business needs.

You will use your expertise to integrate ServiceNow with other enterprise systems to streamline workflows and data sharing, as well as providing ongoing support and training to ensure effective use of the ServiceNow platform across the organisation.

So if you are looking for a role where you can work alongside supportive and collaborative teams to make a positive impact with your expertise, then we would like to hear from you. This opportunity would be suitable for candidates currently working in ServiceNow Administrator/Developer roles.

Please note this post requires Security Check (SC) clearance. To gain (SC) clearance all applicants are required to have been a UK resident for a minimum of 5 years. If this requirement is not met, the individual will not be able to progress their application further.

Responsibilities

• Manage and maintain the ServiceNow platform, including user administration, system configuration, and upgrades.
• Provide software coding and development to tailor and configure ServiceNow applications and modules, including workflows, UI policies, business rules, and client scripts.
• Integrate ServiceNow with other enterprise systems using REST/SOAP APIs, MID Server, and other integration tools.
• Successfully plan, execute, monitor, control, and close all technical tasks related to the configuration and implementation of changes to the platform.
• Monitor and resolve incidents and problems related to the ServiceNow platform, ensuring minimal downtime and disruption.
• Develop and maintain items in the service catalogue, ensuring accurate and efficient request fulfilment processes.
• Implement and maintain security best practices and ensure compliance with relevant regulations and standards.
• Provide support and training to end-users and stakeholders, ensuring effective use of the ServiceNow platform.
• Maintain comprehensive documentation of configurations, customizations, and processes.

Skills and Experience

• One or more of the following: ServiceNow Certified System Administrator, Certified Implementation Specialist, or ITIL Foundation.
• Considerable direct experience with ServiceNow administration, development and configuration.
• In-depth knowledge of the ServiceNow platform, including modules IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Workplace Service Delivery (WSD), HR Service Delivery (HRSD) and associated systems integrations.
• Proficiency in JavaScript, Glide API, and other scripting languages used within ServiceNow. Strong understanding of relational databases and SQL.
• In-depth knowledge of ITIL principles and practices, particularly in incident, problem, change management and the SDLC (Software Development Lifecycle).
• Excellent problem-solving skills, strong communication abilities, and the ability to work collaboratively in a team environment.